Return Policy
Return/cancellation and Refund Policy
Terms & Conditions
At OnWheel.in we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from September 15th to December 31st, the return period is extended to 60 days. The following rules apply:
All returns and exchanges must be made via our Return Procedure with a valid & signed Returned form.
Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitments, flaw or defect pictures may be necessary to complete your request.
Any product that was used or fully/partially installed is non-returnable.
In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
The few exceptions for items that cannot be returned include:
Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
Custom Wheels & Tires Packages
What are my shipping fees?
For orders delivered within the Indian states where reason for return isn't a result of a OnWheel error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:
Retail cost of the item Per Item Return Fee
Less than INR 200.00/- is INR 25/-
From INR 200.00/- is INR 25/-
From INR 200.00/- to INR 990.00/- is INR 50/-
From INR 990.00/- to INR 2990.00/- is INR 250/-
More than INR 2990.00/- is INR 350/-
Freight, India returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by OnWheel, a return shipping label will be provided.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Сore deposits
Some products sold on OnWheel.in include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in re-buildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.
Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitments issue may be requested in order to correctly process your request. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
Additional non-returnable items:
* Gift cards
Order cancellations
We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
For more information on order cancellations please click here.
Billing, refunds & credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.
Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, DTDC, India Post etc Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 2 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.
Please keep the following in mind:
Products that are oversize must ship truck freight / LTL which differs from ground shipments. NOTE: These oversize items require inspection and a signature upon delivery. For more information on freight shipping click here.
* It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees in case shipment is heavy weight.
To request an shipping quote before placing an order. For quotes and more information on freight shipping, contact us. If you would like special shipping arrangements, please contact us via email or call us at +91 22 49785276
Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, OnWheel is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitments, compatibility, and warranties.
OnWheel is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from OnWheel. While we work to avoid any errors or omissions that may appear on the OnWheel website, we do reserve the right to cancel any undelivered orders based on inaccurate information. more details on - https://www.OnWheel.in/
